The Movement Gyms – FAQ
I’m having issues with the app, what should I do?
-
First check your internet connection and then make sure you have the latest updated version of the app.
-
If you are still having issues, simply log out and then back in to the app or power your phone on and off.
-
Finally, if the above still hasn’t resolved your issue, please approach a member of staff or contact the gym via phone/email/Facebook/Instagram.
I’m thinking about joining your facility but I’d like to try out a class/month before I commit.
-
You can pre-book a single class through The Movement app or the website.
-
For all new members, we have a Half Price Introductory offer that can only be purchased over the phone or at the facility.
How do I cancel/reschedule my class?
-
You can cancel through The Movement app or over the phone. Please avoid cancelling classes via social media.
-
Please Note: You must do this 2 hours before the class.
-
Failure to attend a booked class will result in a STRIKE, two strikes will result in you being blocked from booking future classes.
Can I pause my membership?
-
You can pause your membership once (1) per calendar year for a MINIMUM of 30 days and MAXIMUM of 90 days.
-
Please fill out the Membership Hold Form and we will be in touch.
-
Upon expiration of the ‘Paused’ period, your membership will automatically be reactivated.
-
If you decide to attend a class during the ‘paused’ period your membership will automatically be reactivated.
How do I cancel my membership?
-
You can email us at info@themovementgym.ie to cancel your membership.
-
Please Note: Notice must be given at least 48 hours before your direct debit is due for renewal.
-
WE DO NOT ISSUE REFUNDS. In exceptional circumstances we may issue credit.