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The Movement Gyms – FAQ


I’m having issues with the app, what should I do?

  • First check your internet connection and then make sure you have the latest updated version of the app.

  • If you are still having issues, simply log out and then back in to the app or power your phone on and off.

  • Finally, if the above still hasn’t resolved your issue, please approach a member of staff or contact the gym via phone/email/Facebook/Instagram.


I’m thinking about joining your facility but I’d like to try out a class/month before I commit.

  • You can pre-book a single class through The Movement app or the website.

  • For all new members, we have a Half Price Introductory offer that can only be purchased over the phone or at the facility.


How do I cancel/reschedule my class?

  • You can cancel through The Movement app or over the phone.  Please avoid cancelling classes via social media.

  • Please Note:  You must do this 2 hours before the class.  

  • Failure to attend a booked class will result in a STRIKE, two strikes will result in you being blocked from booking future classes.


Can I pause my membership?

  • You can pause your membership once (1) per calendar year for a MINIMUM of 30 days and MAXIMUM of 90 days.

  • Please fill out the Membership Hold Form and we will be in touch.

  • Upon expiration of the ‘Paused’ period, your membership will automatically be reactivated.

  • If you decide to attend a class during the ‘paused’ period your membership will automatically be reactivated.


How do I cancel my membership?

  •  You can email us at to cancel your membership.

  • Please Note: Notice must be given at least 48 hours before your direct debit is due for renewal.

  • WE DO NOT ISSUE REFUNDS. In exceptional circumstances we may issue credit.

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