The Movement Gyms – FAQ

 

I’m having issues with the app, what should I do?

• First check your internet connection and then make sure you have the latest updated version of the app.

• If you are still having issues, simply log out and then back in to the app or power your phone on and off.

• Finally, if the above still hasn’t resolved your issue, please approach a member of staff or contact the gym via phone/email/Facebook/Instagram.

 

I’m thinking about joining your facility but I’d like to try out a class/month before I commit.

• You can pre-book a single class through The Movement app or the website.

• For all new members, we have a Half Price Introductory offer that can only be purchased over the phone or at the facility.

 

How do I cancel/reschedule my class?

• You can cancel through The Movement app or over the phone.  Please avoid cancelling classes via social media.

• Please Note:  You must do this 2 hours before the class.  

• Failure to attend a booked class will result in a STRIKE, two strikes will result in you being blocked from booking future classes.

 

Can I pause my membership?

• You can pause your membership once (1) per calendar year for a MINIMUM of 30 days and MAXIMUM of 90 days.

• Please fill out the Membership Hold Form and we will be in touch.

• Upon expiration of the ‘Paused’ period, your membership will automatically be reactivated.

• If you decide to attend a class during the ‘paused’ period your membership will automatically be reactivated.

 

How do I cancel my membership?

•  You can email us at info@themovementgym.ie to cancel your membership.

• Please Note: Notice must be given at least 48 hours before your direct debit is due for renewal.

• WE DO NOT ISSUE REFUNDS. In exceptional circumstances we may issue credit.